Delivery Policy
Thank you for shopping with Jugnu. We are committed to ensuring a seamless and efficient delivery process for your orders. Please take a moment to review our delivery policy.
Delivery Timeframes:
- Shipping Date for New Collection: The shipping date for our new collection is clearly mentioned in the header ticker and on the product page.
- Previous Collections: All previous collections, where the shipping date is not mentioned, will take up to 7 working days to dispatch.
Important Shipping Notice:
To avoid order delays, please place separate orders for items from the new collection (with shipping dates mentioned) and items from previous collections (where shipping dates are not mentioned).
Order Tracking:
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your package's progress. You can also log in to your account on our website to view the status of your order and track its journey.
Shipping Carriers:
We work with trusted shipping carriers to ensure reliable and secure delivery of your orders. The shipping carrier for your order will be determined based on your location and shipping method.
Shipping Rates:
Shipping rates are calculated based on factors such as your location, the weight and dimensions of the products, and the chosen shipping method. Shipping costs will be displayed during the checkout process.
Undeliverable Addresses:
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses. If a package is returned to us as undeliverable, we will contact you to arrange for re-delivery at an additional shipping cost.
Customs and Import Duties (International Orders):
For international orders, please note that customs and import duties may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
Delivery Issues:
If you encounter any issues with the delivery of your order, please contact our customer support team at Phone number +92 300 8908889 or Email: customercare@jugnulahore.com. We will work diligently to resolve any delivery-related concerns and provide you with the necessary assistance.
By placing an order with Jugnu, you agree to our delivery policy.
Thank you for choosing us for your shopping needs.
